Sales greeting
Learn more about the survey results online
Serving you even better The results of the customer survey we conducted in all our market areas in spring 2022 made for delightful reading. You responded to the survey actively and provided us with a great deal of positive and constructive feedback on our operations. A warm thanks to all the respondents! We received positive feedback on our product quality, reliability and customer service as well as emphasis on sustainability. We also asked how we could develop long-term cooperation with you. From the responses, many of you are looking forward to working more closely with us and meeting in person around the same table. The customer survey provides us with valuable information and helps us to continuously im- prove our operations. We have now analysed the results and determined the steps we will take in all market areas. The four key areas of development are supply chain management, products and innovation, partnerships and cooperation, and price and cost management. In the future, we will provide increasingly strong support to our customers, for example in de- veloping sustainability and reducing energy consumption and water use. With Kemi bioproduct mill coming online next year, we will be able to meet the demand for sustainably produced premium pulp better than ever. We always aim to exceed our customers’ expectations. This we can do by continuous renewal and ongoing development of our strengths. We will continue asking your opinion on how well we succeed in these efforts.
Ari Harmaala SVP, Sales and Marketing Metsä Fibre
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