World of fibre
Fibre Online becomes Metsä Pulp Online Fibre Online has established itself as an important information channel serving pulp customers any time of day, any day of the week. In early 2023, a renewed Fibre Online will be launched as Metsä Pulp Online. The service architecture has been redesigned and ported to a new software platform for improved performance, and will be faster in opening reports with large data volumes. The service has also been redesigned to make it easier to use and to simplify user manage- ment. As usual, the service will continue to provide information on deliveries and their schedules, as well as on product quality. In addition, the service contains all the essential documents related to sustainability and product safety. Tari Väätäinen , Technical Customer Service Manager who oversees Metsä Pulp Online, says the company’s customers have played and will continue to play an important role in service development. “The development work has been based on feedback and ideas from customers. In recent years, our development efforts have mainly focused on improving service functionality and diversifying the content.” Although customers mainly use the online service independently, Metsä Fibre’s professionals help them with deployment. Once the access permissions and user IDs to the service are ready for use, Metsä Fibre’s experts test them with the customer to ensure that they work properly. At the same time, the experts go through the content and functionality of the online service. “We can provide training conveniently at the customer’s premises or on Teams, either as individual or group training. Of course, guidance is also available at other times should it be needed,” says Väätäinen.
Recognition for our sustainability work EcoVadis has again awarded the highest Platinum level rating for sustainability to Metsä Fibre. With a score of 82/100, Metsä Fibre is among the top one per cent of pulp, paper and paperboard manufacturers assessed by EcoVadis. The EcoVadis assessment focuses on 21 recog- nised sustainability criteria from the perspective of the environment, labour and human rights, ethics, and sustainable procurement. In environmental issues, Metsä Fibre received an especially high score (90/100). The company’s scores in the other themes were also higher than in the previous year.
Online course on pulp production Metsä Fibre has an online course on the pulp produc- tion process for customers. It provides a closer look at the production of premium pulp and the factors that affect its quality. The course is available for customers in the Metsä Learning Hub service, which also offers a course on sustainability. To gain access to the service, please get in touch with your contact person.
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