Premium service for sawn timber customers
Metsä Fibre’s 360 Service provides sawn timber customers with services tailored to their exact needs.
Text: Elina Hovinen, Maria Latokartano Photo: Metsä Fibre
Metsä Fibre has integrated its services for sawn timber customers into a unified service package. The renewal is based on a desire to develop the customer experience and serve customers even better. “Our goal is to serve our customers comprehensively and offer expert support in all inquiries and situations,” says Kustaa Laine , VP, Timber Sales at Metsä Fibre. The service is tailored to the customer’s specific needs and covers five areas of expertise. Laine encourages customers to contact their Metsä Fibre sales representative to explore how the 360 Service can meet their business needs. “Our experts are ready to help customers make the most of the benefits provided by our service concept.”
various harvesting and regeneration methods, and sawn timber production at one of Metsä Fibre’s sawmills. Each Metsä Experience visit is tailored to the participating customers’ needs.
Technical Expertise services
Technical Expertise services help customers find sawn timber that best suits their product and boosts the performance and competitiveness of their business. Timber Performance Analysis is a new service that combines process data from the customer with data from the mill that supplied their sawn timber. Modern data analysis techniques are used to identify ways to increase efficiency across the value chain and improve product quality. Sawn timber customers also have access to the Metsä Learning Hub for online training.
Metsä Timber Online service
Metsä Timber Online is a full-service online ordering platform that allows sawn timber customers to browse, order and trace products on any device. Customers can purchase sawn timber and find the best products for their needs. The user-friendly Marketplace feature enables easy product collection and editing of delivery times and places. With the Track & Trace feature, customers can monitor their deliveries in real time. All order documents are saved automatically for later use.
Field services
Field services help sawn timber customers optimise their production processes. Metsä Fibre experts visit customers’ production plants to learn about their processes, machinery and equipment. A close analysis of customers’ processes ensures maximum gains from sawn timber and helps identify potential areas for improvement regarding, for example, occupational safety.
Sustainability services
With Sustainability services, customers can easily ensure that the sawn timber they purchase is compliant with relevant regulations and produced sustainably. The service also offers customers training and support in various responsibility areas, such as applying for certificates. A Metsä Experience visit gives customers the opportunity to learn about sustainable forestry, the origin of wood,
Supply Chain services
Supply Chain services provide sawn timber customers with efficient, responsible and reliable sawn timber deliveries worldwide. The service includes customer-specific supply chain planning from preparation to storage solutions. •
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